Support

Questions or suggestions? Email us at support@banxian.ai. We reply within 48 hours on working days.

Frequently asked questions

What can I use for free?

10 questions on the day you sign up and 3 a day after that (unused questions can be saved to your question bank), your first full reading, the daily almanac, daily and weekly zodiac readings, free charting (Four Pillars, useful element, luck cycles, symbolic stars), and a short daily and weekly reading for your own chart.

What does a subscription include?

Open-ended chat (subject to our fair use policy), the full daily reading (six sections plus the luck of each of the twelve double-hours), room for up to 50 chart profiles, daily tracking for up to 3 followed charts, written reports on the year, love, career or compatibility included each period (1 with Monthly, 4 with Quarterly, 20 with Yearly), long-term memory, and no ads. Monthly $8.99, Quarterly $22.99, Yearly $69.99. Subscriptions renew automatically through the App Store and can be cancelled at any time in your device settings.

How do I restore purchases?

Open the Me tab and tap Restore Purchases. On a new device, sign in with the same Apple ID to get your subscription back.

How do I delete my data?

In the App, go to Me → Account → Delete Account. This permanently deletes your account and all its data (birth details, conversations, reports). It takes effect at once and cannot be undone. If you run into trouble, email support@banxian.ai. See Section 9 of the Privacy Policy.

Why is there a limit on editing birth details?

Each chart can be edited at most 3 times per calendar year. A chart that keeps changing stops meaning anything, and the limit also guards against accidental edits.

Can I rely on the readings?

All readings are generated by AI using methods from traditional Chinese metaphysics texts. They are for entertainment and cultural interest only and are not medical, legal, financial or investment advice.

Remove your waitlist email

The waitlist email is not linked to your App account, so deleting your account in the App does not remove it. Enter the email you signed up with and the waitlist code you received (it starts with WL-) to remove it yourself. If you no longer have the code, email support@banxian.ai and we will remove it for you.